Terms of Service

Last updated: 12 November 2026

Welcome to VeriqoCheck.

These Terms of Service explain the rules for using the VeriqoCheck website, platform, services and related features. By accessing or using VeriqoCheck, you agree to these Terms. If you do not agree, please do not use the service.

1. About VeriqoCheck

VeriqoCheck provides modular identity verification tools for organisations and the people completing their verification requests. Services include our website, applications, organisation dashboard, APIs and related support.

Depending on the requested workflow and supported documents, checks may include face detection, similarity detection, document scanning, identity document checks, digital identity and chip checks, age verification and driving licence checks.

If your organisation has a separate written service agreement with us, that agreement takes precedence over these Terms where they conflict.

2. Eligibility and Authority

You must have legal capacity to enter into these Terms and authority to use the service. Anyone opening or administering an organisation account must be an adult and authorised to act for that organisation.

Applicants must follow the eligibility requirements explained by the organisation requesting verification. An age verification request does not itself give permission to access an age-restricted service. Where a request involves a child, the requesting organisation must establish a lawful basis and any required parental or guardian authorisation.

You confirm that the information you provide is accurate and that you have the right to submit it. You must not use VeriqoCheck for fraud, abuse, unlawful surveillance or any other unlawful purpose.

3. Account Registration

Organisation users may need to provide their name, work contact details, organisation information and access permissions. Applicants may receive a verification link or request and be asked to confirm the contact details required for that journey.

You agree to provide accurate, complete and up-to-date information. You must not impersonate another person or organisation or create misleading accounts.

You are responsible for protecting login details, API credentials, verification links and devices, and for promptly reporting suspected unauthorised access.

4. Accounts and Authorised Access

Organisation accounts may include multiple authorised users with different responsibilities. Access must remain within the permissions assigned to each user and organisation.

You must not share credentials, use another person’s verification link, access another organisation’s records or bypass account, request or usage restrictions.

We may restrict access where reasonably necessary to investigate impersonation, unauthorised activity or misuse.

5. Verification Checks

The requesting organisation chooses the checks and purpose of a verification journey. Applicants should review the organisation, disclosure and requested evidence before proceeding.

Checks may involve contact verification, document images and extracted fields, supported document-chip information, photographs, liveness evidence, face comparison and age-threshold results.

You must provide genuine evidence and must not submit stolen, altered, synthetic or misleading material or attempt to defeat a check.

Verification provides evidence within the scope of the selected checks. It does not guarantee a person’s trustworthiness, document acceptance in every country, legal eligibility or regulatory compliance.

6. Information and Evidence You Provide

You are responsible for the accuracy, relevance and lawful collection of submitted information. Only provide the documents, images and information needed for the requested workflow.

You must not submit another person’s identity or personal information without lawful authority. Organisations must provide appropriate notices and obtain any consent or other authorisation required by law.

We may reject or restrict material that is unlawful, unsafe, misleading or outside the supported scope of the service.

7. Results and Organisation Decisions

VeriqoCheck returns information about the checks performed. A result can be successful, unsuccessful, incomplete or inconclusive, depending on the available evidence and the workflow.

The requesting organisation is responsible for interpreting results, arranging review where needed and deciding whether to provide its own service. An incomplete or inconclusive result must not be represented as a successful verification.

We do not guarantee that every document, device, country or applicant journey will be supported, or that a particular verification outcome will be achieved.

8. Service Communications

We may send request links, verification codes, reminders, account notices and support messages needed to deliver the service.

You must not use these features to harass people, send unsolicited requests, impersonate an organisation, distribute malicious links or obtain information through deception.

Do not share passwords, verification codes or identity evidence through unsolicited messages. Report suspicious requests to us and to the organisation named in the request.

9. Safe Use of Verification Requests

Before providing evidence, check that you recognise the requesting organisation and understand why the check is needed. If a request appears suspicious, stop and contact that organisation through a trusted channel.

Use a device you are authorised to use and take reasonable steps to protect your information. Do not allow another person to complete presenter or liveness checks on your behalf.

VeriqoCheck does not control the requesting organisation’s wider services, communications or decisions.

10. Prohibited Use

You must not use VeriqoCheck to break the law; impersonate a person; submit fraudulent evidence; discriminate unlawfully; conduct covert biometric surveillance; or collect personal information without a lawful basis.

You must not send spam or phishing messages, upload malicious code, scrape or disclose verification data without authority, access systems without permission, evade usage limits or interfere with service security or availability.

We may take proportionate action to prevent misuse, protect affected people and comply with legal obligations.

11. Paid Services and Payments

Charges, usage allowances, payment terms, renewal arrangements and any refunds are governed by the applicable order, pricing information or service agreement.

Third-party payment or app distribution terms may also apply where those services are used. Statutory rights that cannot be excluded remain unaffected.

A paid check does not guarantee a successful verification or acceptance by the requesting organisation.

12. Early Access and Beta Features

We may offer evaluation, early access or beta features with limited availability or support. Their limitations will apply alongside these Terms and any agreed evaluation conditions.

Trial access does not guarantee production availability, continued access or support for a particular country, document or device. Confirm the suitability of an evaluation feature before relying on it in a live service.

13. Account Suspension or Termination

We may suspend or restrict access for a breach of these Terms, suspected fraud, unauthorised access, security risks, non-payment under an applicable agreement or a legal requirement.

An unsuccessful or inconclusive verification may require review or another capture; it does not by itself establish fraud.

You may stop using the service or contact us about account closure. Organisation termination, data return and deletion are subject to the applicable agreement, retention requirements and privacy rights.

14. Your Content

You retain the rights you hold in the information and evidence you submit. You confirm that you have the right to provide it.

You permit us to process, store and transmit that information only as needed to provide and protect the service, follow lawful customer instructions and meet applicable legal obligations, as explained in our Privacy Policy and relevant service agreement.

Submitting identity evidence does not grant a right to publish it or use it for unrelated advertising.

15. Intellectual Property

The VeriqoCheck name, logo, branding, website design, software, text, graphics and platform features belong to VeriqoCheck or its licensors.

You must not copy, reproduce, modify, sell, misuse or distribute our branding, content or platform features without permission.

16. Privacy

Our Privacy Policy explains how information is handled, including the respective roles of VeriqoCheck and the requesting organisation. Read it alongside these Terms and the notice shown for your verification request.

Accepting these Terms is not a substitute for consent where data protection law requires separate, specific consent.

17. Third-Party Services

VeriqoCheck may use third-party services for hosting, payments, email, SMS, analytics, verification, app distribution or other platform functions.

We are not responsible for the content, availability, policies or actions of third-party services outside our control.

18. Service Availability

We aim to provide a reliable service, but we do not guarantee that VeriqoCheck will always be available, uninterrupted, secure or error-free.

We may update, suspend, restrict or remove parts of the service at any time for maintenance, security, legal, technical or business reasons.

19. No Guarantee of a Verification or Business Outcome

Our tools support evidence-based decisions. They do not guarantee fraud prevention, the authenticity of all submitted material, access to another service or compliance with every legal or regulatory requirement.

Organisations remain responsible for their policies, supported markets, lawful use of data, additional checks and decisions. Applicants should raise questions about a service decision with the requesting organisation.

20. Limitation of Liability

To the extent permitted by law and subject to any applicable service agreement, VeriqoCheck is not responsible for losses caused by misuse of the service, inaccurate information supplied by users, or decisions and services controlled by other organisations.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability or statutory right that cannot lawfully be excluded or limited.

21. Responsibility for Misuse

You are responsible for your unlawful use of VeriqoCheck, breach of these Terms and infringement of another person’s rights. Any obligation to reimburse claims, losses or costs is subject to applicable law and any separate service agreement.

22. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we may update the “Last updated” date and, where appropriate, notify users.

Your continued use of VeriqoCheck after changes are published means you accept the updated Terms.

23. Governing Law

These Terms are governed by the laws of England and Wales, unless another jurisdiction is required by applicable law.

Any disputes will be handled by the courts of England and Wales, unless the law requires otherwise.

24. Contact Us

If you have questions about these Terms, your account or the VeriqoCheck service, please contact us:

VeriqoCheck team
Email: service@veriqocheck.com
Website: veriqocheck.com

25. Our Shared Commitment

By using VeriqoCheck, you agree to support accurate evidence, authorised access and respectful handling of personal information.

Our aim is to help organisations make informed decisions while giving applicants a clear and purposeful verification journey.