Privacy Policy
Last updated: 12 November 2026
This Privacy Policy explains how VeriqoCheck handles personal information when you use our website, applications, organisation accounts and identity verification services.
Read it together with the privacy notice of the organisation requesting your verification. This policy explains processing; it does not replace any consent required for a particular check.
1. Who We Are and Our Role
VeriqoCheck provides identity verification services for organisations and applicants. For website enquiries, organisation account administration, billing and our own security activities, we determine the purposes and means of processing where we act as a controller.
When an organisation requests a verification and determines why the applicant’s information is needed, that organisation will generally be the controller and VeriqoCheck will process the evidence on its behalf under the applicable agreement. The notice shown for the request explains the requesting organisation and purpose.
For questions about our processing, contact the VeriqoCheck team at service@veriqocheck.com. For the organisation’s decisions or its use of your results, also consult its privacy notice and contact it directly.
2. Information We Collect
The information required depends on the products selected and the verification request. It may include your name, email address, phone number, date of birth, organisation and role; request identifiers; account permissions; and support communications.
Verification evidence may include identity or driving licence document images, extracted document fields, supported chip data and authentication evidence, photographs, liveness captures, face-comparison information, verification statuses and age-threshold results.
We may also process billing records, transaction references, IP addresses, device and browser information, operating system and app versions, diagnostic information, activity logs and session data.
Only submit information requested for the journey. The disclosure presented before capture should explain the evidence required by the requesting organisation.
3. Biometric and Other Sensitive Information
Photographs, video or liveness captures and face-comparison data may be processed during selected checks. Biometric data used to uniquely identify a person may be special category data under applicable data protection law. Documents may also contain sensitive information.
The organisation determining the purpose of a check must identify an appropriate lawful basis and any additional condition required for sensitive or biometric data. Where explicit consent is required, it must be obtained separately before the relevant processing.
You can decline to proceed or ask the requesting organisation about an alternative. It should explain how this may affect access to its service and any rights you have.
4. How We Use Your Information
We process information to create and manage authorised accounts; deliver verification requests and contact checks; capture and assess the requested evidence; return results to the requesting organisation; and provide support.
We also use relevant information to manage billing, send service messages, maintain audit records, investigate fraud or unauthorised access, protect service reliability and meet legal obligations.
Product improvement and service diagnostics must respect the applicable purpose, permissions and agreement. Information collected for verification is not made public or licensed for unrelated advertising by accepting our Terms.
5. Lawful Bases for Processing
Where we act as a controller, the lawful basis depends on the purpose. It may be performance of a contract for account and service administration, legitimate interests in security and running our business, consent where required, or compliance with a legal obligation.
Where we process verification information for a customer, the requesting organisation is responsible for identifying the lawful basis and any additional condition for special category data. We process that information under its lawful instructions and the applicable agreement.
Where consent is the basis, it may be withdrawn. Withdrawal does not affect processing that was lawful before withdrawal. Contact the organisation responsible for that processing or ask us to help direct your request.
6. Visibility of Verification Information
VeriqoCheck does not provide public applicant profiles. Identity documents, captures, contact details and verification results are intended for the authorised verification workflow.
The requesting organisation receives the results and evidence available under its configured products, permissions and agreement. Its own privacy notice should explain who can access the information and how it will be used.
7. Account and Internal Information
Account records, access permissions, audit logs, support information and security records may be used by authorised personnel and service providers where needed to operate and protect the service.
Access to applicant information must be limited to people and systems with an authorised purpose. Do not include unnecessary identity evidence or credentials in support messages.
8. Verification Information
Depending on the request, verification may involve email or phone confirmation, document capture, extraction of document fields, supported chip authentication, liveness, face comparison and age eligibility checks.
We use the selected evidence to perform the requested checks and return their outcomes. An age-threshold result concerns the specified threshold; it is not a general guarantee of legal eligibility or identity assurance beyond the checks performed.
A verification can be incomplete or inconclusive. The requesting organisation remains responsible for assessing the result and deciding what further action is appropriate.
9. Service and Support Communications
We process request links, verification messages, support enquiries and related delivery information to provide the service, resolve problems and investigate misuse.
Do not send identity documents, passwords or verification codes through an unsolicited message. Use the authorised capture journey and contact the requesting organisation if you are unsure about a request.
10. Cookies and Similar Technologies
Cookies, local storage and related technologies may support sessions, preferences, security and service reliability. Read our Cookie Policy for details about categories and controls.
Where optional analytics, advertising or other non-essential technologies require consent, they must not be used before that consent. Continuing to browse is not consent.
11. Analytics and Advertising
Usage and diagnostic information may help us understand service performance, resolve errors and improve the website. Any optional analytics or advertising technologies are subject to the applicable consent requirements.
Identity documents, biometric evidence and individual verification results are not intended for advertising audiences or public marketing. Any marketing communications about VeriqoCheck are separate from the processing needed to complete a verification.
12. Billing and Payments
Organisation billing may involve contact details, the purchased service, usage, transaction references and invoice records. Payment providers process payment details where their services are used.
We keep billing information needed to administer the service and meet accounting, tax and legal obligations. The applicable service agreement explains charges and payment arrangements.
13. Who We Share Information With
We share the evidence and results required for a verification with the organisation that requested it, within the applicable workflow and permissions.
Relevant information may also be processed by hosting and infrastructure providers, verification technology providers, email or SMS services, payment providers and support tools. Professional advisers, regulators, courts or public authorities may receive information where there is a lawful basis.
Where we act as a processor, use of service providers and onward processing must comply with the applicable customer agreement and data protection requirements. We do not sell personal information.
14. International Transfers
VeriqoCheck may support organisations and applicants in different countries. Processing locations depend on the agreed service and the providers involved.
Where information is transferred internationally, the responsible parties must use the safeguards required by applicable law, such as an applicable adequacy decision or approved contractual protections. Contact us or the requesting organisation for information relevant to your verification.
15. How Long We Keep Information
Retention depends on the purpose, data category, applicable customer instructions and agreement, and legal requirements. Verification evidence, results and operational logs may have different retention periods.
Where we act as a processor, we retain, return or delete verification information in accordance with the customer agreement and lawful instructions, subject to legal obligations. Ask the requesting organisation for the period applying to your request.
Account and support records are kept for the period needed to administer the service and resolve issues. Billing records may need to be retained for tax and accounting requirements. Limited security or dispute records may be retained where justified and lawful.
16. How We Protect Your Information
We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure hosting, encryption where appropriate, monitoring, backups, staff access limits and security reviews.
No online service can be guaranteed to be completely secure. You should also protect your account by keeping login links, passwords, devices and personal information safe.
17. Your Rights
Depending on applicable law, you may have rights to access your information, correct inaccuracies, request erasure or restriction, object to processing, withdraw consent, receive portable information and complain to a supervisory authority.
For verification carried out on behalf of an organisation, direct your request to that organisation as controller. If you contact us, we can help identify the appropriate recipient and assist it as required. For our own controller activities, contact us directly.
We may need to verify your identity proportionately. Rights are subject to applicable conditions and exemptions; they are not removed merely because information was submitted for verification.
18. Marketing Communications
We may send information about VeriqoCheck products and services where permitted by law. You can unsubscribe using the message’s instructions or contact us.
Service notices, request messages, security alerts and necessary account updates are separate from marketing preferences.
19. Children and Age Checks
Organisation accounts are intended for authorised adults. An applicant’s eligibility is determined by the requesting organisation’s service and applicable law.
Where an age check or other lawful workflow involves a child, the requesting organisation must establish the appropriate safeguards, notices, lawful basis and any required parental or guardian authorisation. A request to verify age does not itself authorise access to an age-restricted service.
Contact us or the requesting organisation if you believe a child’s information has been collected without appropriate authority.
20. Automated Checks and Decisions
VeriqoCheck uses automated processing to assess selected evidence, extract information and produce verification outputs. Depending on the product, this may include document checks, liveness, face comparisons or age-threshold assessment.
These outputs support the requesting organisation’s decision. They can be incomplete, inaccurate or inconclusive and must be interpreted within their scope.
If an organisation uses results for a solely automated decision with legal or similarly significant effects, it is responsible for the applicable lawful basis, notices and safeguards, including rights to human intervention or to contest the decision where the law provides them. Contact that organisation about review of its decision.
21. Security Reports and Investigations
Reports of suspicious requests, fraudulent evidence or unauthorised access may require us to review relevant account activity, verification records, technical logs and communications.
We use proportionate information to investigate the issue, protect affected people, enforce service rules and meet legal obligations. Access and retention should be limited to those purposes.
22. Account Closure and Deletion
You may contact us about closing an account or exercising deletion rights. Where the information is held for a requesting organisation, deletion is managed under that organisation’s lawful instructions and applicable obligations.
Closing an account or removing an app does not necessarily delete results already lawfully received by the requesting organisation. Its privacy notice explains its retention and your rights.
We may retain limited information where a legal obligation or another valid basis requires it, including accounting, security or dispute handling.
23. Links to Other Websites
VeriqoCheck may contain links to third-party websites, social media pages, app stores, payment providers or external services.
We are not responsible for the privacy practices, content or security of third-party websites or services.
You should read their privacy policies before providing personal information to them.
24. Changes to This Privacy Policy
We may update this Privacy Policy as the service or legal requirements change. We will update the date and provide additional notice where appropriate or required.
A policy update does not itself provide consent for a new purpose. Where additional consent or another legal step is required, it must be obtained before the relevant processing.
25. Complaints
If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.
You may also have the right to complain to your local data protection authority.
In the United Kingdom, you can complain to the Information Commissioner’s Office.
26. Contact Us
For privacy questions, account requests or data protection concerns, contact:
VeriqoCheck team
Email: service@veriqocheck.com
Website: veriqocheck.com
27. Our Privacy Commitment
VeriqoCheck is built around purposeful evidence collection, authorised access and accountable use of results.
We aim to explain what a verification needs, protect the information involved and support organisations and applicants in exercising their responsibilities and rights.