End User Licence Agreement

Last updated: 12 November 2026

This End User Licence Agreement explains the rules for downloading, accessing and using the VeriqoCheck mobile app, website, platform and related services.

By installing, accessing or using VeriqoCheck, you agree to this End User Licence Agreement. If you do not agree, please do not install, access or use VeriqoCheck.

This Agreement should be read together with our Terms of Service and Privacy Policy.

1. About VeriqoCheck

VeriqoCheck provides identity verification software for applicants and authorised organisation users. Its applications support the capture and review of evidence requested through supported verification workflows.

Read this Agreement together with our Terms of Service, our Privacy Policy and any organisation service agreement. A separate written service agreement takes precedence where its terms conflict with this Agreement.

2. Licence to Use the App

Subject to this Agreement, we grant you a limited, non-exclusive, non-transferable and revocable licence to install and use the VeriqoCheck app on a compatible device you own or are authorised to control.

You may use it to complete a verification request or perform authorised work for an organisation within the applicable service agreement. It does not permit resale, redistribution or access outside the permissions granted.

You do not acquire ownership of the software, source code, branding or platform features.

3. Eligibility and Authority

You must have legal authority to use the app and provide the requested information. Organisation account administrators must be adults authorised to act for their organisation.

Applicant eligibility depends on the requesting organisation and applicable law. Where a child is involved, the organisation must establish appropriate safeguards and any required parental or guardian authorisation.

You must not use the app to impersonate another person, evade age restrictions or carry out unlawful verification.

4. Registration and Request Access

Some journeys require an account, verification link, email or phone confirmation. You agree to provide accurate and current details and use only requests and accounts you are authorised to access.

Protect login details, request links, verification codes and your device. Report suspected unauthorised access promptly.

5. Authorised Users and Accounts

Organisations may authorise multiple users within their access controls. Each user must act within their assigned permissions.

Do not share credentials, transfer an applicant’s request to another person, evade account limits or gain access to another organisation’s evidence.

6. Verification and Device Permissions

The app may request access to the camera, supported document-reading functions or other device capabilities needed for the selected checks. The journey should explain the requesting organisation and required evidence before capture.

You may refuse a device permission or stop the journey, but the relevant check may then be incomplete. Ask the requesting organisation about available alternatives.

Provide genuine evidence. Do not alter, substitute or fabricate documents, images, video or chip responses. Results provide scoped evidence and do not guarantee a person’s trustworthiness or acceptance by another service.

7. Acceptable Use

Use VeriqoCheck lawfully and with respect for the people whose information is processed. Do not submit fraudulent evidence, impersonate anyone, conduct unlawful surveillance or discrimination, or collect information without authority.

Do not send malicious links, upload harmful code, disclose private evidence without permission, harass others or interfere with the security or availability of the service.

We may restrict access proportionately to protect users, investigate misuse and comply with the law.

8. App Restrictions

You must not copy, modify, reverse engineer, decompile or extract app source code except where applicable law permits it. Do not sell, rent, sublicense or distribute the app without written authority.

Do not remove proprietary notices, bypass access or verification controls, overload the service or scrape protected data. Use automation and APIs only through authorised integrations and within their agreed scope.

These restrictions do not remove rights that cannot lawfully be excluded.

9. Submitted Evidence and Content

You are responsible for the information, documents, images and support material you submit and for having authority to provide them.

You retain your rights in that material. You permit processing, storage and transmission needed to provide and protect the requested service, follow lawful instructions and comply with legal obligations, under our Privacy Policy and the applicable agreement.

Submitting evidence does not grant permission to publish it or use it for unrelated advertising.

10. Who Can See Your Information

The app does not provide public applicant profiles. Evidence and results are handled within the authorised verification workflow and may be made available to the requesting organisation according to the selected products and permissions.

Read the requesting organisation’s privacy notice to understand its use of the information. Avoid sending sensitive evidence through unrequested messages or support channels.

11. Checks, Results and Decisions

The available checks depend on the product, device, document and service configuration. Some journeys may require another capture or return an incomplete or inconclusive result.

The requesting organisation decides how to interpret the result and whether its own service can be provided. VeriqoCheck does not guarantee an approval, eligibility outcome, fraud-free transaction or regulatory compliance.

12. Safe Use

Confirm that you recognise the requesting organisation before providing evidence. Use a compatible device you are authorised to control and follow the capture instructions.

Do not share verification codes or allow another person to complete presenter checks for you. Stop and report a request if you suspect deception or misuse.

13. Paid Services

Fees, usage allowances, renewals and refund arrangements are set out in the applicable order or service agreement. A paid verification does not guarantee a successful result.

If a purchase is made through an app store or payment provider, its applicable payment and cancellation terms may also apply. Removing the app does not itself terminate an organisation’s service agreement or cancel a separately managed subscription.

Nothing in this Agreement removes mandatory consumer rights.

14. Updates and Changes

We may update, improve, modify, suspend or remove parts of the app or service at any time.

Some updates may be required for security, compatibility, legal compliance or continued access to the service.

We are not responsible if an older version of the app stops working after an update becomes necessary.

15. Third-Party Services

VeriqoCheck may use or connect with third-party services such as app stores, payment processors, hosting providers, email providers, SMS providers, analytics services, verification providers, social login providers or communication tools.

Third-party services may have their own terms, privacy policies and rules.

We are not responsible for third-party services outside our control.

16. App Store Terms

If you download VeriqoCheck from Google Play, Apple App Store or another app distribution platform, you must also comply with that platform’s applicable terms and policies.

The app store provider is not responsible for providing support, maintenance or services for VeriqoCheck unless required by its own terms.

Where app store terms conflict with this Agreement, the app store terms may apply only to the extent required by that platform.

17. Intellectual Property

The VeriqoCheck name, logo, branding, software, website, app design, graphics, text, features, databases, algorithms and platform content belong to VeriqoCheck or its licensors.

You must not copy, reproduce, modify, distribute, sell, misuse or create derivative works from our intellectual property without written permission.

All rights not expressly granted to you are reserved.

18. Privacy

Our Privacy Policy explains how information is handled and how VeriqoCheck’s role differs from that of the requesting organisation.

Read that policy and the notice for your request before providing evidence. Installing the app or accepting this Agreement does not replace any separate consent required by law.

19. Suspension and Termination

We may restrict or suspend access for a material breach, suspected misuse, unauthorised access, a security risk or a legal requirement, subject to applicable law and any service agreement.

An unsuccessful or inconclusive check does not by itself establish wrongdoing. The requesting organisation may need to arrange review or another method of verification.

You may stop using and uninstall the app. Termination ends the licence to use it but does not remove obligations or rights that must continue, or automatically erase data lawfully retained under the applicable privacy arrangements.

20. Service Availability

We aim to provide a reliable service, but we do not guarantee that VeriqoCheck will always be available, uninterrupted, secure or error-free.

The app or platform may be unavailable due to maintenance, updates, technical problems, security issues, third-party failures or events outside our control.

We may limit, suspend or discontinue any feature at any time.

21. No Warranty

Subject to any applicable service agreement and mandatory legal rights, the app is provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted operation, compatibility with every device or document, a particular verification outcome or acceptance by another organisation. Check the supported scope before relying on a workflow.

Nothing in this Agreement excludes rights or warranties that cannot lawfully be excluded.

22. Limitation of Liability

To the extent permitted by law and subject to any applicable service agreement, VeriqoCheck is not responsible for losses caused by unauthorised use, inaccurate evidence, device misuse or decisions and services controlled by other organisations.

Nothing excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability or statutory right that cannot lawfully be excluded or limited.

23. Responsibility for Misuse

You are responsible for unlawful use of the app, breach of this Agreement and infringement of another person’s rights. Any obligation to reimburse claims, losses or costs is subject to applicable law and any separate service agreement.

24. Changes to This Agreement

We may update this End User Licence Agreement from time to time.

When we make changes, we may update the “Last updated” date and, where appropriate, notify users.

Your continued use of VeriqoCheck after changes are published means you accept the updated Agreement.

25. Governing Law

This Agreement is governed by the laws of England and Wales, unless another jurisdiction is required by applicable law.

Any disputes will be handled by the courts of England and Wales, unless the law requires otherwise.

26. Contact Us

If you have questions about this Agreement, your account or the VeriqoCheck service, please contact us:

VeriqoCheck team
Email: service@veriqocheck.com
Website: veriqocheck.com

27. Our Shared Commitment

VeriqoCheck supports clear verification journeys, genuine evidence and responsible access to personal information. By using the app, you agree to respect those principles and the limits of the checks provided.